Politique de remboursement

Welcome to BITECHGROUP LLC. This policy governs all transactions conducted through our official website, www.bitechgroupllc.com. Our operations are focused on providing high-quality medical systems and professional-grade equipment to global buyers with reliable management.

1. Professional Verification (Mandatory)

As a specialized provider of professional medical systems and refurbished equipment, we serve certified medical professionals and authorized organizations.

Order Validation: We reserve the right to cancel and refund any order if the buyer fails to provide valid professional credentials (e.g., medical license or business registration) within 48 hours of request.

2. Eligibility for Returns

We offer a 14-day return request window from the date of delivery. To qualify for a return, the following criteria must be strictly met:

Condition: The equipment must be in the exact condition received (unused, unaltered, and not installed).
Packaging: All original packaging, manuals, and security tags must be intact.
Documentation: A valid receipt or proof of purchase is required.

Key Exclusions:

Change of Mind: Returns based on a simple change of mind are strictly not accepted.
International Trade Terms: Return eligibility is subject to the agreed-upon Incoterms (e.g., EXW, CIF) as per international trade standards.

3. Return Authorization Process

Do not ship items back without prior written authorization.

Initiate Request: Contact our support team at bitechgroupllc@gmail.com.
Review: Once approved, we will issue a Return Merchandise Authorization (RMA) and provide the specific return instructions.
Shipping: All authorized returns must be shipped securely with tracking. (Return shipping costs are the responsibility of the buyer unless otherwise agreed).

4. Inspection & Damages

Please inspect your shipment immediately upon arrival.

Reporting: If the item is defective, damaged during transit, or incorrect, you must report it within 24 hours of receipt.
Resolution: We will promptly evaluate the issue and coordinate a repair, replacement, or refund as necessary.

5. Non-Returnable Items

The following cannot be returned or exchanged:

Custom-configured systems or personalized orders.
Hazardous materials, flammable liquids, or gases.
Items purchased on "Final Sale" or gift cards.

6. Refund Processing

Once your return is received and passes inspection, we will notify you of the approval status.

Approval: Approved refunds are processed back to your original payment method within 10 business days.
Processing Time: Please allow additional time for international banking cycles.

7. Order Cancellation

Once an order has been shipped and a tracking number has been issued, cancellation requests will no longer be accepted. To cancel an order, you must contact us before dispatch.